Our goal is to make sure our customers are 100% satisfied our products and our service.
There are several scenarios:
Please contact our Customer Service and provide your name, the order number, and the reason for returning the product.
To speed up the returns process, please return the product along with a copy of your invoice to the same warehouse that shipped your original order.
When returning an item, we highly recommend using a shipping method that provides tracking information to help ensure its safe arrival. We are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account.
We provide return shipping labels for products that were:
· Shipped incorrectly (i.e., wrong item delivered),
· Defective or damaged items
· Products that arrive after the expiration date
· Any item that caused an adverse reaction (e.g., vomiting or severe headaches).
We cannot issue return labels for issues with:
· Taste of a product
· Lack of results from a product
The customer is responsible for the cost of shipping when returning these items.
To request a return shipping label, or for more information about our Returns Policy, please contact our Customer Service.
Currently we don’t service international customers. Please refer to your local distributor for more information.