Our goal is to make sure our customers are 100% satisfied our products and our service.
There are several scenarios:
Return an unopened products - If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase, provided that the item(s) have been already returned. The refund issued or in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
Return an opened product - If you would like to return a product that you’ve opened, we can apply an in-store credit to your account that you can use towards a future purchase, provided that the reason for return is justified. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
Damaged/Expired/Wrong product - If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide you with a prepaid return label for our domestic customers to retrieve the item.
Returning old item - If the item you’d like to return was ordered more than six months ago, or if the item was received as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
Please contact our Customer Service and provide your name, the order number, and the reason for returning the product.
To speed up the returns process, please return the product along with a copy of your invoice to the same warehouse that shipped your original order.
When returning an item, we highly recommend using a shipping method that provides tracking information to help ensure its safe arrival. We are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account.
- We provide return shipping labels for products that were:
- Shipped incorrectly (i.e., wrong item delivered),
- Defective or damaged items
- Products that arrive after the expiration date
- Any item that caused an adverse reaction (e.g., vomiting or severe headaches).
We cannot issue return labels for issues with:
- Taste of a product
- Lack of results from a product
The customer is responsible for the cost of shipping when returning these items.
To request a return shipping label, or for more information about our Returns Policy, please contact our Customer Service.
Currently we don’t service international customers. Please refer to your local distributor for more information.