We want every customer to be 100% satisfied with our products and service.
1. Unopened Products
- Refund to your original payment method or in-store credit for a future purchase.
- Refunds/credits cover the product price only and exclude shipping fees.
- Items must be returned before processing the refund or credit.
2. Opened Products
- Eligible for in-store credit only, if the reason for return is valid.
- Credit covers the product price only and excludes shipping fees.
3. Damaged, Expired, or Wrong Products
If you receive a product that is:
- Damaged during shipping
- Past its expiration date
- Different from what you ordered
We will:
- Send a replacement immediately
- Provide a prepaid return label (domestic customers only)
4. Old Items
We cannot accept returns or issue refunds for:
- Items purchased more than 6 months ago
- Items received as part of a previous exchange
Return Instructions
- Contact Customer Service with your name, order number, and reason for return.
- Return products with a copy of your invoice to the warehouse that shipped your order.
- Use a trackable shipping method. We are not responsible for:
- Delays in return shipping
- Items lost or damaged during return transit
- Refunds/credits are processed after our warehouse receives and inspects the product.
Domestic Customers
We provide free return shipping labels for products that are:
- Shipped incorrectly (wrong item)
- Defective or damaged
- Past expiration date upon arrival
- Causing an adverse reaction (e.g., severe headaches, vomiting)
We cannot provide free return labels for:
- Product taste
- Lack of results
For these cases, customers are responsible for return shipping costs.
International Customers
We currently do not offer returns for international orders.
Please contact your local distributor for assistance.
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